Refunds & Returns

Last updated: April 2026

Our Promise

At The Kindness Project S.A., we want you to be completely happy with your purchase. If something is not right, we are here to help.

Returns

You may return most items within 30 days of delivery for a full refund or exchange, provided they are:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

Items that cannot be returned:

• Gift cards
• Downloadable products
• Personalised or custom-made items
• Items marked as final sale

How to Start a Return

1. Contact us at hello@thekindnessproject.com.au with your order number
2. We will provide you with return instructions and a return authorisation
3. Pack the item securely and post it to the address provided

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will process your refund within 5–10 business days. Refunds are issued to the original payment method.

• Original shipping costs are non-refundable unless the return is due to our error
• Your bank may take an additional 3–5 business days to process the refund

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange a free return and send you a replacement or full refund, including shipping costs.

Australian Consumer Law

Our returns policy does not limit your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

If you have any questions, please reach out at hello@thekindnessproject.com.au.