Privacy Policy

Last updated: April 2026

1. Introduction

The Kindness Project S.A. respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

• Identity information: name, email address, phone number
• Shipping information: delivery address
• Payment information: processed securely through our payment provider (we do not store card details)
• Account information: username, password, order history
• Technical information: IP address, browser type, device information, cookies

3. How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your orders and account
• To send marketing communications (only with your consent)
• To improve our website and services
• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Shipping and logistics partners to deliver your orders
• Payment processors to handle transactions securely
• Service providers who assist with our operations (e.g., email, analytics)
• Law enforcement if required by law

5. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage cookie preferences in your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date.

Contact Us

For privacy enquiries or to exercise your rights, please contact us at hello@thekindnessproject.com.au.